Ready for call center order taking?
Many owners of growing businesses find themselves at a crossroads at one time or another. Sales or inbound calls have increased to the point where a lone worker is spending an inordinate amount of time answering phones and entering credit card order processing information. More orders is a good thing, of course; however, if a flood of incoming sales becomes overwhelming or begins pulling a manager away from vital administrative duties, it may be time to investigate overflow call center options. In this scenario, a call center order taking service may be preferable to hiring a customer service representative or secretary for several reasons.
First, contracting with an order processing call center is cheaper than adding a part- or full-time employee. There are no benefits to pay, no headaches of government regulation and no need to administer wages, taxes, job duties and human resource matters that would only take up more time. In addition, a call center order taking contract does not jeopardize home-based business licensing or necessitate additional space through remodeling or office rental.
Time-saving credit card order processing
Aside from avoiding some potentially huge headaches, a remote phone answering service offers a number of other benefits. For example, unlike an employee, a credit card order processing service can work for the company 24 hours a day, seven days a week - no sick days, no vacations and no holidays off. The service more than pays for itself through increased sales and improved customer care, while simultaneously freeing up time that can be devoted to further business development, prospecting or administrative duties.
Ask us about our service packages, and find out just how affordable it can be.
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